TERMS & CONDITIONS – ACCOMMODATION ONLY
THE CONTRACT
Once you book accommodation online or by telephone, you have entered into a binding contract. You will then receive an email as confirmation of your booking. A voucher will be issued to you with full details of your booking approximately 7-10 days prior to your departure.
These Terms & Conditions (these “Terms”) form part of the binding contract and govern your relationship with Simply Sun Ltd t/a ClickandGo.com (“ClickandGo.com”, the “Company” or “us”) and will apply to every booking made with the Company.
The accommodation owner is fully responsible for the provision of the accommodation as booked by you and it is your responsibility to pay for the accommodation in full before the agreed upon date. If you book a one way or return resort transfer from the airport abroad to/from your destination, it is your responsibility to pay for the transfer in full before the agreed upon date. When you book car hire, the car rental company is responsible for the provision of a functioning car (i.e. roadworthy, fully serviced and taxed) and, it is your responsibility to pay in full for the car rental before the agreed upon date.
Before travel, all relevant documentation will be issued to you via email. It is extremely important that you check all details and elements of your booking carefully before confirming the details as any changes to details following your booking will incur a fee. By entering into the contract with the Company you agree that it is not responsible for information not received as a result of your failure to provide a valid email address to us.
CONDITIONS OF BOOKING
All bookings are subject to these Terms which you will be legally and contractually bound to when you enter into a business relationship with us and tick the appropriate boxes set out within. Credit card details should only be submitted by the credit card account holder. If details are submitted by any person other than the credit card account holder, then that person acknowledges that they are representing that they hold the authority of the credit card account holder to submit these credit card details. Criminal or civil liability may attach to a person who submits credit card details without authority.
BOOKING & PAYMENT
Our booking deposit will amount to the cost of 3 nights in your chosen accommodation and this amount is calculated per room / apartment. When you have paid your deposit and been issued with a Booking Reference number, you will be advised of the date on which your balance is due. The balance is payable 10 weeks before departure. Failure to pay the balance on or before the due date will result in forfeiture of deposit and cancellation charges. Please see Cancellation of Booking Terms below. For late bookings, the total amount is due at the time of booking and this should be clarified at the time of booking and full details will be provided by us to you at time of booking. For credit card bookings made within 10 weeks of departure, the total amount will be debited from your card at the time of booking. You should note that some banks impose a restriction on the amount that may be deducted from a debit card in any 24 hour period, so your balance may be taken over the course of a number of payments. Once you confirm the booking, you are committed to the flight costs including any checked-in bags booked, even if that amount is greater than the deposit.
PRICING STRUCTURE
All our prices are quoted in euro and we reserve the right to change prices at any stage before you book. In line with honest pricing, ClickandGo.com will not apply any additional credit card charges and no booking fee is charged for making a booking.
ACCOMMODATION ONLY PRICE INCLUDES
The Company’s Accommodation Only price includes: accommodation and board basis as chosen and booked by you.
PRICES DO NOT INCLUDE
The Company’s Accommodation Only price does not include: holiday insurance, flights, transfers and costs of relocation in a resort. Any local city or government taxes and levies required by local authorities abroad must be paid personally by you. We advise that you research the country you are travelling to in advance to ascertain any such taxes or levies. Please carefully check the final cost of your holiday prior to booking, as cancellation fees as set out below will be applicable once the booking has been made.
CANCELLATION OF BOOKING
Any cancellation of the booking must be notified by you in writing to us. The following cancellation charges are payable: More than 70 days before the departure date any deposit paid shall be forfeited.
Cancellation Charges* are as follows:
Within 29 – 70 days of departure: 50% of the cost of the holiday is forfeited.
Within 22 – 28 days of departure: 70% of the cost of the holiday is forfeited.
Within 08 – 21 days of departure: 90% of the cost of the holiday is forfeited.
Within 07 days of departure: 100% of the cost of the holiday is forfeited.
All cancellation charges apply to each person covered by a booking. Any insurance premium paid is not refundable. In a case where only some of the persons on the booking cancel, the Company may, at its sole discretion, in addition to levying cancellation charges, adjust the price of the holiday for the remaining persons. In the case where the number of persons on a booking falls below the minimum number required for the particular accommodation booked, the Company may deem the entire booking to have been cancelled and levy cancellation charges accordingly. In all cases of cancellation, all persons covered by a booking shall be jointly and severally liable to the Company for all charges including cancellation charges and price adjustments.
If you curtail your holiday or fail to check in to the accommodation you will not be entitled to any refund from us.
* Exception - CITY BREAKS
Please note: If you book a hotel with a non-refundable rate, the accommodation cannot be changed in any way and is non-refundable irrespective of when you cancel the holiday or for whatever reason you are cancelling.
WHAT HAPPENS IF I WANT TO CHANGE MY BOOKING?
If you wish to extend the duration of your booking or upgrade to a superior room in the property booked, then you will be charged the price differential. If you amend a booking to change your travel dates and / or transfer to an alternative property or destination, an amendment fee of €20 per person (including children) will apply, plus any price differential that may be relevant. Amendments are generally not possible within 07 days of departure and cancellation fees apply. Please note that we cannot guarantee that you will be able to amend your booking to an alternative date due to availability of the accommodation.
You may be entitled to transfer your booking to another person who satisfies the requisite conditions. You must provide us with adequate notice in writing and pay all associate costs with changing a booking.
WHAT HAPPENS IF WE CHANGE YOUR BOOKING?
Changes can occur at any time and in circumstances which are beyond our control. Naturally, every effort will be made to maintain all original booking details, but sometimes we are forced to make changes for reasons outside of our control and / or jurisdiction.
Our accommodation providers have the right to change your accommodation to an alternative within the same resort but of at least similar standard to that which you booked. In the unlikely event that an accommodation provider has to offer alternative accommodation of an inferior standard, then the difference in price will be recompensed. If the accommodation provider is unable to provide an alternative that is suitable or acceptable to you, then the Company reserves the right to cancel your booking and we will email you accordingly.
If a particular price detail in your invoice is incorrect, we reserve the right to cancel the booking. If we cancel your contract, we will mail you accordingly and refund any monies deducted from your credit card as soon as reasonably possible. By booking with us, you agree that you will not hold us liable for any disappointment caused as a result and no compensation shall be due to you other than that due under Irish law. Please note that you will not be entitled to compensation due to the holiday being cancelled by force majeure i.e. due to unusual and unforeseeable circumstances beyond our and / or third party’s control, the consequences of which could not have been avoided even if all due care had been exercised.
OUR RESPONSIBILITY TO YOU
ClickandGo.com acts as a booking agent on behalf of the accommodation providers and no liability shall attach to us for any failure on the part of any provider to supply the arrangements / details as booked by you. It should particularly be noted that any liability for any illness, personal injury, loss or death caused as a result of occupying such accommodation shall not attach to us. You agree that any legal action considered must be pursued directly with aforementioned provider(s) and will be subject to the laws and jurisdiction of the applicable and relevant country where that provider is situated.
YOUR RESPONSIBILITY
When you choose to book an element (or several) of your holiday with us, you accept responsibility for any breakages, damage or loss to the accommodation by you or any member of the party with whom you travel. If your conduct or behaviour or that of any other member of your party is deemed undesirable or has the capacity to cause disturbance, offence or inconvenience to other guests, then the provider reserves the right to terminate your booking and evict you from the premises.
You agree to fully indemnify ClickandGo.com for any claims whatsoever (including any legal costs incurred) made against us or on behalf of any provider or supplier. You may equally be liable to pay compensation to the provider for any loss or damage caused by you or a member of your party before the end of your holiday.
INSURANCE
It is a condition of these terms of booking that you are covered by travel insurance. If you have purchased a travel insurance product from our website, your purchase will be subject to the Insurance provider’s terms and conditions. If you do not agree to these terms and conditions, you should not purchase the travel insurance product. It is your responsibility to read your insurance policy before you and your party travel and check that the insurance scheme provides you with the desired level of cover. In case of the Company arranging cover for you (applies to offline bookings only), the Company is acting as an agent of the relevant insurer and shall not be responsible to you for any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. You shall be responsible for making any special or increased insurance arrangements which you deem necessary.
CHILD REDUCTIONS
Children must be under 12 years of age and Infants under 2 years of age (at the time of return travel) to avail of child reductions on this site. The age of each child travelling with you must be entered at the time of booking. There are children’s reductions available in certain properties on this site and these are already calculated for you and applied. You will note these reductions reflected in our prices in the relevant properties.
ACCOMMODATION BOARD BASIS
- Self catering studio/apartment – no meals provided; however, kitchen facilities will be present
- Room only – no meals provided and no kitchen facilities
- B/B (continental) – light breakfast (tea/coffee, croissant or bread)
- B/B (buffet) – large breakfast including selection of hot food
- Half Board – Breakfast and dinner (drinks are not included)
- Full Board – Breakfast, lunch and dinner (drinks are not included)
- All-Inclusive – Breakfast, lunch and dinner, snacks, soft drinks and local alcoholic drinks (imported and international brands are not included).
VAT is included in the cost of your accommodation in all EU countries. Even if you are VAT registered it is not possible to reclaim it.
LOCAL CHARGES
In all the property descriptions contained on this website there are various facilities and amenities listed. Some of these amenities will incur a charge locally which must be paid in resort. These are not included in the price of your holiday. The most popular items which are paid locally can include: infant cots, sun loungers, air conditioning, safety deposit box, spa & wellness facilities etc. Some properties charge an indemnity deposit on arrival as an insurance against damage, breakages etc. and if your accommodation is vacated in appropriate condition, the indemnity deposit is refunded on departure. This arrangement is between you and the third party provider and you agree that we will not be held liable for the return of any such indemnity deposits to you.
PASSPORT REQUIREMENTS
Each and every traveller must hold a current valid passport, including infants. There are no visa requirements for holders of EU passports to any of the EU destinations we feature; however, other nationalities must check with their respective Embassy or Consulate if a visa is required. It is the sole responsibility of each traveller to obtain the relevant and necessary documentation and no liability shall attach to us for the failure on your part to comply with the regulations as set down by the relevant airline / country.
DISABILITIES / SPECIAL NEEDS
None of the properties featured on our website are specifically designed or well suited to disabled persons, so we cannot give any guarantees that either the featured properties or their facilities will cater adequately to the disabled person’s needs. It is every customer’s responsibility to read the published material and online property descriptions very carefully before making a final choice. If you have special needs or requirements, these must be advised to us at the time of booking. Every effort will be made to comply with your request, but please note that a third party provider may impose a supplemental charge for your need or requirement. The matter is between you and the third party provider and you agree not to hold us liable for any failure on their part to comply with your request(s).
REQUESTS
Special requests (e.g. pool view, low floor etc.) cannot be guaranteed. Whilst we will make every effort to meet your requests, we cannot guarantee they will be met and they do not form part of the contract. No liability shall attach to us for any failure to meet a request and no breach of contract exists.
DATA PROTECTION
ClickandGo.com is committed to protecting your privacy through the information we collect from you, the type of information we collect and what we do with your information. By completing the booking, you agree that the Company can transfer your data to relevant third party providers in relation with your booking and to comply with applicable laws and / or regulations. Please note that your personal data may be transferred outside the EU/EAA to jurisdictions that do not have an equivalent standard of data protection to that of Ireland and the EU/EEA.
LICENCE NUMBER
ClickandGo.com is fully licensed and bonded as a travel agent by the Commission for Aviation Regulation, Licence No: TA 700. All our guests are full protected and, in the unlikely event of insolvency, all monies will be secured under the bonding arrangement and any necessary repatriation arrangements made through the Commission for Aviation Regulation.
ONLINE ACCURACY + CONSUMER INFORMATION
We have taken great care to ensure that all the information contained on this website is accurate and correct at time of launch. No details have been willfully misrepresented and, whilst every effort has been made to be completely factual and accurate, there may be circumstances beyond our control where details have changed since original descriptions were agreed. Much of the information is planned many months in advance; however, if at any stage we are informed of changes or alterations to properties, flight times or fluctuating rates, then we will pass these changes to you, as soon as is practicable. Generic photographs contained on this website do not necessarily absolutely represent the particular beaches or amenities adjacent to the properties (or the actual room, view, décor etc. you might occupy or experience). They are, however, representative of the amenities / beaches available in the area or of the actual room / apartment in a particular property. Sometimes, especially in low season months, facilities in some properties or resorts may close down or operate at certain times only. Equally, repairs may need to be carried out or maintenance work becomes necessary. Such matters are wholly beyond the control of ClickandGo.com and no liability shall attach to us for any disappointment or lack of enjoyment caused as a result.
LIMITATION OF LIABILITY
(a)The Company shall not be liable for any damage caused to you by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Company nor to that of another third party provider because
(i) the failures which occur in the performance of the contract are attributable to you;
(ii) such failures are attributable to a third party unconnected with the provision of the services contracted for and are unforeseeable or unavoidable; or
(iii) such failures are due to:-
(a) Force majeure; or
(b) An event which the Company or the third party provider, even with all due care, could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by willful misconduct or gross negligence of the Company the amount of compensation which will be paid to you will be limited to, in the case of an adult, an amount equal to double the inclusive price of the package to the adult concerned and in the case of a minor, an amount equal to the inclusive price of the package to the minor concerned.
(c) In the event of any liability on the part of the Company for injury, illness or death, no payment will be made unless the following conditions are complied with:-
(i) you must advise the Company in relation to the injury or illness while you are at the resort and you must also write to the Company within three months of the completion of the holiday.;
(ii) you must transfer any rights that you have, in respect of such injury, illness or death against any person to the Company; (iii) you must cooperate fully with the Company to enable the Company or its insurers to enforce such rights;
(iv) any payments that the Company is obliged to make will be limited in accordance with and / or in an identical manner to that provided for by the international Convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961, in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that the Company is to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other International Conventions applicable to your liability.
(v) Liability for loss, delay or damage to baggage is limited to the sum fixed by the Warsaw Convention 1929 (including as amended by the Hague Protocol 1995 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999 or any amendments thereto.
COMPLAINTS
Our policy at ClickandGo.com is proactive. In other words, we make every effort to ensure that any problem you might experience can be rectified on the spot. It is advised that you first inform the staff in situ that a problem has arisen. If staff fail to rectify the problem, then you must call the emergency number on the voucher provided (service not available for city break bookings). Our Customer Services Department in Ireland will handle any complaint provided details are received in writing within 28 days of return to Ireland. Your complaint will be acknowledged and the matter fully investigated. You will then receive a full written response.