Before we finished up for Christmas, an award was launched for all the staff in Click&Go called the ‘Think Customer Award’. We pride ourselves on helping our customers have their perfect holiday so every month an award will be presented to the member of staff who has had a positive impact on our customers’ experience while demonstrating our brand values.

Our brand values hang from the ceiling in the middle of our office so they’re always at the forefront of our minds. We are: forward thinking, human, responsible and happy!

Each employee is eligible for nomination and each employee can nominate their chosen person.

So, without further ado…

January’s Think Customer Award Winner

Our first Think Customer Award Winner is Sharon Lynch, our Holiday Support Team Manager.

Sharon with the inaugural Think Customer Award

 

On winning the first Think Customer Award, Sharon said…

“I am absolutely delighted to have received this award, it is quite an honour to have been nominated by the Holiday Support Team and colleagues in Click&Go who everyday strive to ensure that the holiday experience of our customers comes first.”

After announcing the first Think Customer Award winner, Paul, our CEO said…

“What I love about these awards is that it’s centred on our customers and our company values.  There were 11 people nominated from all parts of the business. The nominees took the time to really think about who and why should be nominated and it gave me a huge sense of pride reading all the nominations. Well done to Sharon on winning the 1st ever Think Customer Award and I’m looking forward to us building on this in the months ahead. It is so important to recognise the work people do in the business to assist and retain our customers.”

Sharon didn’t win just because she got a whopper 8 out of 21 nominations, but because of the absolutely lovely reasons people gave as to why she deserved this award. Here are just a few of the highlights from Sharon’s nominations:

“The Holiday Support Team have had many challenges over the past year and during every difficult situation, Sharon has been the backbone of the team. Organising, encouraging the team and working alongside us speaking with all the customers and rectifying the situation she really does get stuck in.”

“When dealing with external customers Sharon has a great ability to make the individual feel like they are important regardless of the circumstances. A customer does not feel like they are just another ‘booking reference’.”

“I picked human as the core value as she has a genuine interest in each of the team member’s life. Although this is nothing to do with our work, I feel it creates a positive atmosphere between the team as she is very understanding and great with advice. She is approachable, hard-working and always has the best interest of our team and no problem is too big to approach her with.”

“Hurricane Irma was a very stressful time for the team. Sharon took complete control, started dedicating roles for each team member and got a plan of action in place for us. Nothing was too much for her, she took everything in her stride and whilst dealing with this she also was dealing with day to day workload.”

Find out what Sharon and her Holiday Support Team do by checking out our Top 10 Customer Service Moments of 2017 here.