Why Work with Click&Go Holidays

Customer service is the key point of differentiation with Click&Go Holidays ranked 5-star on Trustpilot and a leading brand in at least five travel categories on the platform. Click&Go Holidays is different from some other travel companies in Ireland by having a well-defined business strategy, supported by fully integrated teams and is professionally managed by both the Management and the Senior Management Teams (SMT).

Our people stay with us - over 25% of our team have been with us for 10 years or more, across the entire team the average length of service is approximately 6 years and that is increasing all the time. Obviously, some roles are more short-term as people develop their careers, but we are focussed on looking after our team with our Culture and Values and with our People and Culture committee. We want good people to stay with us and to grow and develop with us over time. We also have people who leave and have come back as well as people progressing in the business and moving into a different team or area.

We pay well – in line or slightly above the market rate within our industry. Click&Go Holidays is a small to mid-sized private company so we don’t have limitless pockets. We make up for that by playing to the advantages of a small to mid-sized business in that our team have lots of autonomy and we do what we can to provide other soft benefits as outlined on this page. Depending on your role and level we have great commission levels.

Annual leave starts at 20 days and rises over time to 25 days for FTE (full time equivalent) and is pro-rata for part-time employees. There is good flexibility around additional annual leave if required subject to business needs and rostering. Plus, you never work on your birthday in Click&Go Holidays provided it falls on a workday. See more details on this and other benefits below.

We have a flexible working approach – we have people who “Work from Home” and are fully remote or people who “Work from our office” in Dublin and people who work on a Hybrid basis. Hybrid working can be 1, 2, 3 or more days in the office with the balance spent working from home.

The bottom line is that we are very flexible and work around our employees’ needs and our business needs to create the ideal work setup. For us, this is a focus when it comes to attracting new people to work for us and retaining our existing team.

The current mix across all our teams is 40% working remotely from home, 40% working on a Hybrid Basis and 20% work in the office full time.

Our flexible working approach extends to team members working full-time, part-time and even term time working. We are also flexible with our part-timers on what days they work, subject to business needs.

The company provides all the equipment you need to work from home – including laptop, screens, docking station, headphones and camera.

• You can participate in the My Future Fund scheme (the new Government pension scheme) or if you have a personal PRSA – Click&Go Holidays will also ensure you are rewarded. For employees with their own PRSA, the company matches the “My Future Fund” contributions up to a maximum of €1,200 per year.

• Click&Go Holidays has an employee benefit which includes unlimited virtual GP appointments, online counselling and mental health support, a specialist advisory service, and access for your family members. Employees are eligible for the service, 12 months after joining Click&Go Holidays.

• We have an option to work from abroad for four weeks every year allowing you to extend your annual leave or to spend more time visiting friends and family.

• Birthday “day off” – from the date you join you will never work on your birthday provided it falls on a standard workday for the employee.

• Length of service rewards – the company has both financial and additional annual leave benefits for employees who remain with the business for 5, 10 or 15 years.

• Our Sick Pay Policy is better than the Government scheme for statutory sick pay (SSP)– the current policy has a tiered level of benefits depending on salary which matches or exceeds the state statutory sick pay policy introduced in 2025.

• Should an employee have less than 5 days sick leave per year, Click&Go Holidays rewards their attendance with an additional bonus of up to a maximum of €500 per year.

• You can book 3 holidays per year at nett cost, with zero margin and at times we can secure via our suppliers’ additional discounts or added value for your own personal holiday bookings.

• Additional holidays can be booked at a discount and discounts also apply to friends and family holiday bookings.

• The company supports ongoing training and development, including further education and courses by contributing to towards or covering the cost where applicable. Many of our team have graduated with additional qualifications from numerous colleges in Ireland.

• The company has a monthly in-office “Wednesday Social” where the company pay for the lunch and everyone has an opportunity to meet and socialise – attendance is optional depending on office attendance.

• All employees are eligible to participate in FAM Trips / Educationals – These are a great opportunity to visit a new destination, explore a new ship and see for yourself first-hand what the destinations, hotels or cruise ships we sell offer our customers. These may be company or supplier organised and are subject to invitation and business needs.

• The Travel Trade runs some great events during the year and all employees are eligible to attend travel trade events - subject to invite criteria and business needs.

At Click&Go Holidays, you'll be joining one of Ireland's most successful, innovative and award-winning travel companies. We've been recognised by our industry and our partners, earning prestigious travel awards including Travel Agency of the Year - Irish Travel Agency Association (ITAA), Best Overall Travel Agency - Irish Travel Industry Award, Ireland's Best Online Travel Agency - World Travel Awards, as well as multiple awards for marketing innovation and excellence.

We're ambitious, fast-growing, and passionate about what we do. If you're looking for a workplace where your ideas are valued, your achievements are recognised, and you'll have the opportunity to grow alongside some of the best talent in the travel industry, Click&Go Holidays could be the perfect place for you. We're proud of what we've achieved together and even more excited about where we're going next.

Here are a few of our most recent awards:

• 2026, ITAA Travel Agency of the Year, Irish Travel Agency Association (ITAA)

• 2025, Ireland’s best Online Travel Agency for 2025, World Travel Awards

• 2025, Best Overall Travel Agency 2025, Irish Travel Industry Award

• 2025, Above and Beyond Award, Celebrity Cruises Travel Agent Achievement Award

• 2025, Best Online Marketing Award, Irish Travel Industry Award

• 2024, ITAA Travel Agency of the Year, Irish Travel Agency Association (ITAA)

Click&Go Holidays consistently ranked amongst the top travel companies in Ireland

Click&Go Holidays asks its customers for feedback on the independent review platform Trustpilot. The business is currently approaching 18,000 reviews. The sentiment of these reviews is overwhelmingly positive, and we currently have a score of 4.9 out of 5 and have a rating of 'Excellent'.

Our business has built an incredible reputation for being a travel agency that customers can trust. People feel safe booking with us; they trust us to look after their all-important holiday and know that we will be there to support them 7 days a week.

Delivering a service that is independently rated so highly takes ongoing focus and commitment to ensuring that we treat our customers with respect and always deliver a professional service. We take pride in being rated 'Excellent' by so many people and it's the reason our customers come back to us again and again each year.

Click&Go Holidays culture is steeped in its brand values of being human, responsible, forward-thinking and happy in your job. We want people to work in an environment where they feel supported.

We also want people to feel they have autonomy to create and deliver great work, while understanding that they have a responsibility to deliver excellent work to support their colleagues, the business and to grow professionally themselves.

We want our people to flourish, to take on new challenges, to collaborate effectively with their colleagues, to respect and trust both the environment they work in and people they work with.

Our People & Culture team is focused on growing and sustaining a positive workplace culture that supports the values and business goals of Click&Go Holidays.

We are focused on enhancing employee engagement, listening to feedback, brainstorming new ideas, and having an overall having a positive impact on the culture within the business.

The guiding principle of the People & Culture team is to focus on ensuring people feel valued, supported, and able to give their best to the business.

Having a finger on the pulse of our people is very important and an annual staff survey is conducted to understand how people in the business can feel even better supported.

This team runs monthly and quarterly Values in Action awards to recognise and reward people in the business whose performance deserves to be celebrated and made visible.

Our company ethos is all about supporting our people when they need support, we are really good on this. If you want to know more about what we do and how we support our team, ask us during your interview, and we’ll invite you to speak to team members who can talk about we do this on a very practical level when our employees face external challenges.

Our Sales Team sells. They have time to speak with and engage our customers because the marketing team generates the enquiries and the holiday support team look after each booking from the time it is confirmed up to and after travel. The enquiries come in via the phone, website, email, social media and extensive customer database and our salespeople get to speak to our customers and find them the perfect holiday. Our sales team doesn’t need to generate enquiries and don’t have to do any post-booking admin, that is all taken care of by other teams in the business so the sales team do what they should be doing.

Our Sales Team also specialise in different areas. If Cruise is their speciality, they might focus on cruise enquiries. likewise, if they are not cruise experts they can sell Sun, City, USA, Worldwide or Disneyland Paris holidays. It’s down to preference, experience and business needs and that’s all agreed before you join our team.

Our Sales Team also gets to participate in a highly rewarding, no upper limits, sales commission scheme. Our top sellers are generating up to €14,000 or €15,000 per year based on working 5 days per week, pro-rata for people working less days and our commission scheme has no upper limit, if you generate sales, you get rewarded.

• The office is open Monday to Friday. Our Sales team also work Saturdays and our Holiday Support Team work Saturday, Sunday and Bank Holidays allowing us to provide great customer service seven days per week to everyone who books with us. We only close 3 days per year, Christmas Day, St Stephen’s Day and New Year’s Day.

• In addition to Travelsmart our bespoke back-office system, we are introducing a new CRM (customer relationship management) platform in August 2026 to better assist and manage the customer journey in Click&Go Holidays. Other systems include the full Microsoft suite including Teams, SharePoint etc., The company is consistently focussed on ways to aid efficiency and improve work processes across the business. The GDS used in the business is Galileo - Travelport.